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*NOTE: This design is a Custom-Crafted Product produced under demand, please take note of the following aspects to ensure a seamless experience:
1. Color Discrepancy: Be aware that there may be a slight color difference between the product drawing and the actual object. This is a natural outcome of the custom production process.
2. Manual Sorting: These products undergo manual sorting, which may result in occasional issues with missing parts. Rest assured, our team is dedicated to minimizing these occurrences.
3. Preparation Time: Your customized product requires a preparation time of 7-12 working days. After this period, it will be promptly shipped to you as usual.
4. No Returns/Exchanges: Due to the personalized nature of our made-to-order items, we regret to inform you that we cannot accept returns or exchanges.
5. Exclusion of Minifigures: The set does not include minifigures. Please consider this when making your selection.
6. Printed Parts Replacement: To maintain the integrity of the customization process, some printed parts may be replaced with conventional alternatives.
Key Features:
✅ Fully Certified.
All products pass 3 major global certifications:
EU EN71 (lead content/choking hazard tests)
US ASTM F963 (mechanical & physical hazard prevention)
International ISO 8124 (comprehensive safety benchmarks)
[View Sample Certificates]
After shipping, our system will automatically email your shipping confirmation with a tracking number. To monitor your package:
1️⃣ Go to our Order Tracker:
👉 Track Order Now
2️⃣ Enter either:
• Order Number (e.g. GDM12345)
• Tracking Number (e.g. 1ZA23456789)
3️⃣ See real-time updates from carriers like USPS/DHL/UPS!
For complete transparency, we’ve created a detailed step-by-step visual guide! See how we securely deliver your orders with:
✅ Real-time tracking
✅ Insured options (lost package = instant refund/reship)
✅ Global carrier handoff (DHL/FedEx/UPS)
👉 Explore our Shipping Journey Blog
Once we receive your order, we aim to get it packed & labeled within 1-3 working days and your parcel gets dispatched to a distribution centre.
This distribution centre then selects the fastest shipping method from a range of highly reputable couriers and dispatches the order swiftly.
When your order has been dispatched from the distribution centre, you will receive an update with your tracking code.
100% compatible with LEGO® standard bricks (tolerance ≤0.005mm)
Special parts (gears/motors) require compatibility check (see product details)
Online Chat:
Contact our through website live chat
Upload clear photos of missing parts + your order number
Email Support:
Send to: gd@gdmonstertoys.com
Subject: "Missing Parts - Order #[Your Order Number]"
Attach:
✓ Photos of incomplete set
✓ Part numbers (from manual's parts list)
We'll process all replacement requests within 72 business hours and email you the tracking number. No need to return original items!
Unopened sets: 30-day free returns (buyer pays return shipping)
Defective items: Free return shipping (provide unboxing video/photo)